Frequently Asked Questions (FAQs)

For children who are sick, we have walk-in hours every morning, Mondays through Fridays, from 8:30-9am. We also accept same day appointments. Please call for a scheduled appointment if you would like to come in after 9am.

Consider checking the “My Child is Sick” section on our home page for advice on common pediatric problems. For unanswered urgent concerns, we are available 24 hours a day and 365 days a year. Just call our main number at (847) 674-4730 and the answering service will contact the physician on call. The physician will call you back promptly.

** For true emergencies, dial 911 immediately **

Of course! We expect questions and are pleased when you choose us to be a chief source of medical information.

During the day, the typical procedure for non-urgent calls is for our staff to pass along your message to your doctor who would then call you back when he or she is not seeing patients. Taking calls in the middle of appointments takes away valuable time from the family being seen. We prefer to wait until we can focus solely on you and your child. In turn, you can trust that when you and your child are in our office, our visit will not be interrupted.

For non-urgent questions that you may have after hours, please wait and call us the following morning.  You can expect a call back from your doctor directly.

For first-time visits, please bring your child’s previous vaccine record and growth charts, plus a parental photo ID. For all visits, please bring your insurance card. And don’t forget to bring your smile along, too!

Many problems can be handled by phone without the necessity of an office visit. However, providing quality medical care typically limits prescribing or making diagnoses over the phone. At times, it is important for your child to be assessed in person so that a more accurate diagnosis and treatment plan can be made.

Our doctors have privileges at Evanston Hospital (2650 Ridge Avenue, Evanston IL) and Advocate Lutheran General Hospital (1775 W Dempster, Park Ridge IL). If you baby is born at one of these hospitals, or your child is sick in one of these hospitals, we are able to take care of him or her while he or she is there.